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999 Calls Operator - Kent and Essex Police - Maidstone
Role Type: Contract
Reference: FB/CR/12446
Location: Maidstone

Servoca Resourcing Solutions are looking for a number of Communications Officer to work for Essex and Kent Police based in Maidstone.


Key Responsibilities

  • To answer & evaluate emergency and public calls (including text relay service 999/SMS) ensuring that the caller receives a prompt, courteous and helpful response and a quality service.

  • To ask questions and probe for information from caller to ascertain the nature of the call and basic details to establish whether this relates to core business, obtaining sufficient information to help the caller resolve their problem or provide details of alternative resolutions.

  • To determine, on basis of information obtained, whether a police resource is required, generating a STORM record that complies with policy and standards with regards to call grading and despatch to resourcing section for further actions.


Pay Rate: £15.92 PAYE or £19.84 Umbrella

Location: Maidstone

Contract Length: 6 Months

Hours per week: 36

Working hours: Shift work



If you are interested in the role please send through an updated CV to srs@servoca.com or click here to apply.

Servoca Resourcing Solutions is acting as an Employment Business in relation to this vacancy. We are an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and specialise in police recruitment skills related roles.


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